Fixing Outlook Search When It’s Not Finding Emails Print

  • 365, Hosted Exchange, Outlook, Errors & Issues
  • 0

If Outlook search is not returning results, follow these steps.

—————

Step 1: Update Outlook

1. Go to File > Office Account > Update Options > Update Now.

2. Install any available updates.

—————

Step 2: Rebuild the Search Index (Windows)

1. Go to Control Panel > Indexing Options.

2. Click Advanced.

3. Click Rebuild under Troubleshooting.

4. This may take time depending on mailbox size.

—————

Step 3: Check Cached Exchange Mode

1. In Outlook, go to File > Account Settings > Account Settings.

2. Select your account, click Change.

3. Ensure Use Cached Exchange Mode is enabled.

 Search should now work properly after reindexing.


Was this answer helpful?

« Back