What to Do If You Get "Product Deactivated" in Microsoft 365 Print

Overview

If Office apps display "Product Deactivated," your subscription or activation needs attention. Follow the steps below to resolve it.

Step 1 - Verify Your Subscription

1. Go to www.office.com
2. Sign in with your Microsoft 365 account
3. Confirm your subscription is active

Step 2 - Sign Out and Back In

1. Open any Office app
2. Go to File > Account
3. Sign out and then sign back in with your Microsoft 365 account

Step 3 - Reactivate

1. In the same Account window, click Reactivate if prompted
2. Follow the on-screen steps

Notes

• This usually resolves the issue if your subscription is valid
• If the issue persists after reactivating, contact Twilight I.T. for further assistance